● Policy

Cancellation & Operational Terms

Our cancellation charges, waiting time and operational terms for haulage, transport and HGV bookings.

This Cancellation Policy forms part of the standard terms and conditions for all haulage, transport, and HGV services provided by H. R. Goodale (Northern) Ltd (“the Company”). By placing a booking, the customer (“the Client”) agrees to the following terms.

1. Cancellation policy

1.1 Cancellations 48 hours or more before collection

No cancellation fee applies.
Any deposits or pre-payments will be refunded or credited.

1.2 Cancellations between 24 and 48 hours before collection

A cancellation fee of 50% of the agreed job rate will be charged.

1.3 Cancellations less than 24 hours before collection

Full job charges apply.

1.4 Same-day cancellations

Full job charges apply.

2. Aborted loads & access issues

If the driver arrives at the collection or delivery point and the job cannot proceed due to Client circumstances, including but not limited to:

Goods not ready
Incorrect or missing paperwork
Loading delays
Unsafe loading environment
Access restrictions
Refusal of goods
Incorrect load information

Then:

The job will be treated as a same-day cancellation, and
Full charges apply, plus any additional waiting time, redelivery, or mileage costs.

3. Waiting time

Unless otherwise agreed in writing:

60 minutes free waiting time is included at the collection point.
After this, waiting time will be charged at the Company's standard hourly rate.
Excessive delays may, at the Company's discretion, be treated as a cancellation with full charges applied.

4. Rebooking after cancellation

If a job is cancelled and rebooked:

Standard cancellation charges still apply unless the Company confirms otherwise in writing.

5. Force majeure

The Company will not charge cancellation fees where the cancellation is due to events genuinely outside the Client's reasonable control, including:

Severe weather
Major road closures
Police incidents
National emergencies

The Company may request reasonable evidence before waiving fees.

6. Client responsibilities

The Client is responsible for ensuring:

Goods are ready for collection at the agreed time
Adequate loading/unloading facilities are available
The load is safe, legal, and compliant with weight and securing regulations
All paperwork is accurate and complete
Access is suitable for an HGV of the agreed size

Failure to meet these obligations may result in:

Additional charges
Aborted load fees
Delays
Refusal to transport the goods

7. Liability & limitations

7.1 Limitation of liability

The Company's liability for loss, damage, or delay is limited in accordance with the RHA Conditions of Carriage (latest edition), unless otherwise agreed in writing. The Client is responsible for arranging additional insurance if required.

7.2 Exclusions

The Company is not liable for:

Consequential or indirect losses
Loss of profit, business, or opportunity
Delays caused by traffic, weather, road closures, or third-party actions
Incorrect load information provided by the Client

8. Payment terms

Cancellation charges are payable immediately upon invoice.
Standard payment terms apply to all other charges unless otherwise agreed.
The Company reserves the right to withhold further services if outstanding invoices remain unpaid.

9. Amendments to bookings

Any changes to:

Collection times
Delivery times
Load details
Vehicle requirements

Must be confirmed in writing. The Company reserves the right to:

Re-quote the job
Apply additional charges
Decline the amended booking

10. Discretion

The Company may, at its sole discretion, reduce or waive cancellation charges in exceptional circumstances. Any such agreement must be confirmed in writing.

11. Acceptance of terms

By confirming a booking, the Client acknowledges and accepts:

This Cancellation Policy
The Company's operational terms
The RHA Conditions of Carriage (where applicable)

These terms apply to all haulage and transport work undertaken.

Policies & documents

See our full list of policies, terms and downloadable documents.

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