● Claims

Claim Form

Report a lost or damaged consignment online. Please return this within 28 days of the collection date to comply with our Conditions of Carriage.

Your details

Name of claimant

Company

Address

Postcode

Telephone no.

Details of lost or damaged consignment

HRG job number

Despatch date

Delivery address

Email address

A) Lost goods (if applicable)

Cost value of the total consignment (excl. profit margin & VAT, £)

Cost value of the missing item(s) (excl. profit margin & VAT, £)

Weight of missing item(s) (kgs)

Full description of missing goods

B) Damaged goods (if applicable)

Cost value of the total consignment (excl. profit margin & VAT, £)

Cost value of damaged item(s) (excl. profit margin & VAT, £)

Weight of damaged goods (kgs)

Repair cost (£)

Repair estimate / invoice

Salvage value (£)

Full description of damaged goods

Where damaged goods & packaging can be inspected

Address

Contact name

Telephone number

Supporting documents

Commercial invoice (a copy must accompany all claims)

Terms

A copy of the relevant commercial invoice must accompany all claims.

All claims are subject to the terms stated in H. R. Goodale (Northern) Ltd's Conditions of Carriage.

This claim form does not constitute admission of liability by H. R. Goodale (Northern) Ltd.

This claim form must be returned within 28 days of the collection date to comply with our Conditions of Carriage.

Declaration

To the best of my knowledge, I attest that all the information on this claim form is accurate and true.

Full name of claimant (BLOCK CAPITALS)

Date of claim

Typing your name above and submitting this form acts as your signature on this claim.

We reply during office hours, Mon–Fri 09:00–17:00.

Prefer to call?

Speak to the traffic office direct on 01422 340 821, Mon–Fri, 09:00–17:00.

Email instead

Send your completed details and supporting documents to traffic@goodales.co.uk.

What happens next

We log your claim against the job number, and the traffic office will come back to you once it's been reviewed.